Frequently Asked Questions
You've got questions, we have answers
Use this link to view, modify, or cancel your reservation.
Check in time is 3:00 PM local hotel time. Check-out time is 12:00 PM local hotel time.
The hotel is 100% non-smoking in all guest rooms and public spaces on property. Smoking is only allowed outside/off-site of the hotel.
Wifi internet access is complementary during your stay. See front desk for code at check in.
Yes. Our boutique fitness center includes a stationary bicycle, free-weights, treadmills, elliptical machines, yoga mats and balance ball. The fitness center is available 24 hours per day, and is complimentary during your stay.
Our concierge can provide recommendations for local bike rentals upon your arrival.
Yes. Room service is provided by LOLA. In room dining is open till: 11pm
Yes. Our business center is located on the 3rd floor. Services are available 24 hours per day. (Fees may apply) Our guest services staff is also available 24 hours per day for your needs.
We do not have a pool.
Though the hotel does not have a spa, we recommend Urban Yoga Spa for your needs located one block from the hotel. Our concierge can provide recommendations upon your arrival.
Taxi, town car, or public transportation options are all available from the airport to the hotel. For taxi or town car services, exit baggage claim on the upper level sky bridge to “Taxi Pick Up” area. Our concierge may make town car arrangements for you by contacting us at concierge@hotelandra.com.
The hotel does not have a shuttle service. Fare-based town car transportation can be arranged through our concierge by contacting concierge@hoteladra.com.
The hotel is located at 2000 4th Avenue, between Virginia and Lenora Streets. Fourth Avenue is a one-way and we will be on the right side.
The hotel offers valet parking only for an overnight fee of $43.00 + tax subject to change. Parking is an additional fee unless our ‘Free Park’ Package is available.
We have select rooms that will accommodate roll-a-ways. There is a $25.00 per night fee, subject to change. Please contact hotel to make arrangements for your stay.
Our pack-n-plays can be placed in all room types. (No Fee)
Please contact the website that your reservation originated with to make changes to your itinerary. These changes will then be reflected in our system.
The hotel’s standard cancellation policy is 24 hours. (Please note: some reservation bookings may have different cancellation penalties; review your confirmation or itinerary for more details.) Reservations must be cancelled by 3:00 PM local hotel time. We require a credit card authorization for room and tax, and $100 per night for potential incidental charges. We do not accept cash deposits.
Age requirement is 18. If traveling with a guardian and have multiple rooms, this will be waived.
We do require a photo ID at time of check in for all reservations.
Yes. Some of our rooms do connect to another room. Please specify your connecting room request during the reservation process.
Yes, we have accessible rooms. These rooms include modified roll in showers with bars and facility. For more information on the accessible features of our hotel please contact our reservations team.
Yes. The hotel does charge an early departure fee of $100 up to one night’s room plus tax for departing the hotel early.
We require a credit card for guarantee of a reservation; however, payment by credit card or cash upon departure for charges is accepted.
Yes, pets are accepted. There are no weight, height, or type restrictions. Guest must sign a release form upon check-in. If your pet will remain in the guest room while you are away, we ask that you provide us with a cell phone number so that we may contact you. You may also inquire with our concierge about dog sitting services that may be available to you.
At this time all our rooms are pet friendly.
You do have two options. When making a reservation there is an opportunity to add Enhancements or contact our concierge to make your personal request: concierge@hotelandra.com
